Legal

Delete Your Account

How to request deletion of your CrossApp account and data — no reinstall required.

Last updated: 30 July 2026

You can delete your CrossApp account and associated data at any time. This page explains how, what gets deleted, what we're required to keep, and how long the process takes.

Delete your account from the app

Open the CrossApp app, then go to Settings → Close Account and confirm. Since you're already signed in, we can verify it's really you and process the deletion immediately — no separate request needed.

Can't access the app?

If you no longer have access to your device or the app, email privacy@getcrossapp.com from any address, with the subject line "Account Deletion Request", including:

The phone number registered to your CrossApp account.
Your full name as it appears on your profile (optional, but helps us verify you faster).

We verify every email request against the phone number on file before deleting anything, to make sure no one else can delete your account on your behalf.

What gets deleted

Once your request is verified, we permanently delete:

Your profile information (name, display name, bio, email, date of birth, address).
Your chat messages, contacts list, and Matrix chat account.
Your wallet linkage, saved cards/bank account references, coupons, and unused tickets.
Your push-notification tokens and device identifiers.
Uploaded photos, including your profile picture.

What we retain, and why

Some information cannot be deleted immediately because we're legally required to keep it:

Transaction and financial ledger records — retained for the period required under applicable financial-services and anti-money-laundering regulations, even after your account is deleted.
Identity verification (KYC) records — retained where required by our regulatory obligations as a financial-services intermediary.
Records needed for an open dispute, investigation, or legal claim — retained until that matter is resolved.

This retained data is kept solely for legal and compliance purposes, is not used for any other purpose, and is deleted once the applicable retention period expires.

How long it takes

Deleting your account from within the app takes effect immediately. If you request deletion by email instead, we aim to complete it within 30 days and will send an email confirmation once it's done.

Questions

If you have questions about this process, or about what data of yours we hold, contact privacy@getcrossapp.com. See also our Privacy Policy for more detail on how your information is collected and used.